Bring all your customer emails into one shared inbox.

Assign, track, and collaborate on responses with full visibility and accountability.

Stay organized with status tracking, internal notes, and collision detection.

Smart routing of emails to the right agents based on content and history.

Auto-responders for instant replies and after-hours support.

AI-generated draft suggestions that adjust tone and fix grammar in real time.

Summarize long email threads in a single click for faster understanding.

Autonomous AI agents resolve common inquiries end-to-end — order status, FAQs, password resets, and more.

Seamless human-AI collaboration: agents get pre-filled responses and deep context.

Engage proactively based on customer behavior and key triggers.

Supports multiple languages out-of-the-box.

Tap into your internal knowledge base and help center for fact-based responses.

Real-time retrieval ensures answers are always current and relevant.

Eliminating misinformation.

Create custom workflows to automate tagging, categorization, escalation, and prioritization.

Set and manage SLAs with real-time alerts and breach tracking.

Streamline operations and reduce resolution times.

Launch a beautiful, searchable help center with AI-enhanced search.

Easily manage and update articles, guides, and FAQs.

Capture feedback and continuously improve content quality.

Monitor performance across agents, teams, and channels.

Understand trends in inquiries, response times, and satisfaction.

Track AI agent impact and fine-tune your automation strategy.

Connect with your CRM, e-commerce platforms, messaging apps, and more.

Use APIs for deep customizations and integrations.